Frequently asked questions.
We sell quality packing materials including boxes, tape, paper and bubble wrap at our office, and although we do not require you to buy them through us, we do recommend using heavy duty packing cartons to protect your belongings.
Payment can be made via bank transfer 3 business days prior to your relocation if quoted. Otherwise, payment is to be completed either by cash, or credit card (bank transaction fees apply).
We do not accept cheques or accounts unless previously organised with our office upon booking.
We do not have storage facilities at Wellcamp.
Yes, we can facilitate walk-through quotes, if you would like more information, please contact our friendly office staff on 46 304 361.
It is not a requirement, however if you’re heading out of Toowoomba or would like an accurate cost, we do highly recommend it.
We have Transit insurance up to $50,000 included in all our relocations, meaning your goods are covered for Fire, Rollover, Flooding etc. Furniture is not designed to be moved in trucks and although our team are professionals, sadly accidents can happen. It is not a requirement before using our services, however if you are interested in obtaining accidental insurance cover, we are happy to obtain a quote through our insurance broker.
If you do not want to take out extra insurance, any damages that may occur may not be able to be claimed.
Yes, our team have plenty of experience moving pianos and pool tables (up to 8x4 size).
No, we do not require a deposit to confirm your booking.
Yes, our team can help to dismantle and reassemble your furniture, although we do have tool kits in the trucks we appreciate it if you can let our office know when booking in.
We understand these things happen, and we do our absolute best to accommodate any delays. Just contact our office to discuss any concerns you may have.
Yes, we can pack anything you require whether it be your entire household or just the breakables. We use quality packing materials to make sure your precious items are looked after.
However, if you would like to pack yourself, please check out our helpful packing tips.
There only items we cannot transport in our vehicles are flammable items eg. Gas bottle, oil, paint thinners etc. this is mostly due to insurance and the health and safety of our employees.