Question 1

Where do I get my packing materials?

Accepted Answer

We sell quality packing materials including boxes, tape, paper and bubble wrap at our office, and although we do not require you to buy them through us, we do recommend using heavy duty packing cartons to protect your belongings.

Question 2

How and when do we pay?

Accepted Answer

Payment can be made via bank transfer 3 business days prior to your relocation if quoted. Otherwise, payment is to be completed either by cash, or credit card (bank transaction fees apply). 
We do not accept cheques or accounts unless previously organised with our office upon booking.

Question 3

Do you have storage?

Accepted Answer

We do not have storage facilities at Wellcamp.

Question 4

Do you do walk-through fixed price quotes?

Accepted Answer

Yes, we can facilitate walk-through quotes, if you would like more information, please contact our friendly office staff on 46 304 361.

Question 5

Do I have to fill out an inventory form?

Accepted Answer

It is not a requirement, however if you’re heading out of Toowoomba or would like an accurate cost, we do highly recommend it.

Question 6

Do I need insurance?

Accepted Answer

We have Transit insurance up to $50,000 included in all our relocations, meaning your goods are covered for Fire, Rollover, Flooding etc. Furniture is not designed to be moved in trucks and although our team are professionals, sadly accidents can happen. It is not a requirement before using our services, however if you are interested in obtaining accidental insurance cover, we are happy to obtain a quote through our insurance broker. 
If you do not want to take out extra insurance, any damages that may occur may not be able to be claimed.

Question 7

Do you move pianos and pool tables?

Accepted Answer

Yes, our team have plenty of experience moving pianos and pool tables (up to 8x4 size).

Question 8

Do I have to pay a deposit?

Accepted Answer

No, we do not require a deposit to confirm your booking.

Question 9

Can you dismantle and reassemble my furniture?

Accepted Answer

Yes, our team can help to dismantle and reassemble your furniture, although we do have tool kits in the trucks we appreciate it if you can let our office know when booking in.

Question 10

What happens if my settlement time gets pushed?

Accepted Answer

We understand these things happen, and we do our absolute best to accommodate any delays. Just contact our office to discuss any concerns you may have.

Question 11

Can I get you to pack for me?

Accepted Answer

Yes, we can pack anything you require whether it be your entire household or just the breakables. We use quality packing materials to make sure your precious items are looked after. 
However, if you would like to pack yourself, please check out our helpful packing tips.

Question 12

Is there anything you can’t transport?

Accepted Answer

There only items we cannot transport in our vehicles are flammable items eg. Gas bottle, oil, paint thinners etc. this is mostly due to insurance and the health and safety of our employees.

Frequently asked questions.